Poko Casino Terms & Conditions — Complete Usage Policy

Welcome to Poko Casino. These Terms and Conditions form a legal agreement between Poko Casino and its members. By using our website or creating an account, you agree to be bound by these terms. Please read this document carefully before registering.

These terms have been written in plain, straightforward language with Bangladeshi users in mind. We believe every member deserves a clear understanding of their rights and responsibilities.

1 General Terms & Applicability

These terms and conditions apply to the Poko Casino website, mobile application, and all related services. Poko Casino is an internationally licensed online gaming platform serving users in Bangladesh.

To enter into this agreement, you must:

• Be at least 18 years of age
• Be legally eligible to use gaming services
• You must operate your account in your own name and solely in your own interest
• You must provide accurate and up-to-date information at all times
• You must agree to abide by all of Poko Casino's Terms & Conditions

Poko Casino reserves the right to decline any user's account registration at any time without providing a reason. That said, this right will only be exercised against legitimate members on reasonable grounds.

2 Account Registration & Verification

Providing accurate and complete information is required to open an account at Poko Casino. Registering with false or incomplete details may result in account termination and forfeiture of any funds.

• Each individual may register only one account — multiple accounts are strictly prohibited
• Operating multiple accounts from the same device or IP address will result in all accounts being closed
• The email address and phone number provided at registration must be active and accurate
• Completing KYC (identity verification) is mandatory before making a withdrawal
• A copy of your national ID or passport may be requested for security verification purposes
• Keeping your account password confidential is your own responsibility

3 Deposit, Withdrawal & Payment Policy

Poko Casino supports deposits and withdrawals via bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT).

• Minimum deposit: ৳500
• Minimum withdrawal: ৳500
• Maximum single withdrawal limit: ৳5,00,000
• Standard withdrawal processing time: 5 minutes to a maximum of 24 hours
• The deposit method and withdrawal method must be the same
• Withdrawals to third-party bank accounts or mobile wallets are not permitted
• Additional verification may be required for large withdrawal amounts

Poko Casino does not charge any deposit or withdrawal fees. However, your payment provider (bKash, Nagad, Rocket) may apply their own charges, for which Poko Casino bears no responsibility.

4 Bonus, Promotion & Rewards Terms

Poko Casino offers a variety of bonuses and promotions. Each bonus has its own specific terms, detailed on the bonus offer page. Below are the general bonus policies:

• The welcome bonus is for new members only and can be claimed once per member
• All bonuses are subject to rollover requirements — withdrawals are only permitted once the specified wagering amount has been met
• Bonus balance and real balance are tracked separately
• Multiple bonuses cannot be active at the same time unless explicitly permitted
• Bonuses are for personal betting use only — transferring bonuses is strictly prohibited
• Reward points may expire after three months of inactivity
• Poko Casino may modify or cancel any bonus offer at any time

Bonus abuse — including arbitrage betting and the use of multiple accounts — will result in bonus cancellation and account suspension. Members who use bonuses fairly have nothing to worry about.

5 Betting Rules & Gaming Regulations

All bets and games on Poko Casino are governed by the general rules below. Additional rules may apply to specific games.

• Once a bet has been accepted, it cannot be cancelled unless a technical issue occurs
• If a bet is cancelled due to disconnection during live betting, the stake will be refunded
• If a match is cancelled in Sports Betting, the full stake will be refunded
• In the event of any dispute regarding match results, Poko Casino's decision is final
• Poko Casino reserves the right to void any bet placed at incorrect odds due to a technical error
• Minimum and maximum bet limits are set individually for each game or market

6 Prohibited Activities & Fraud

The following activities are strictly prohibited on the Poko Casino platform. Violations may result in immediate account closure and forfeiture of any funds held:

• Creating or managing multiple accounts
• Registering using a false identity or fraudulent documents
• Bonus abuse or arbitrage betting
• Accessing or attempting to hack another user's account
• Any intrusion into or manipulation of the platform's software
• Placing bets using bots or automated software
• Using the platform for money laundering or processing illegal funds
• Placing bets using match-fixing schemes or insider information

Poko Casino uses an advanced fraud detection system to identify suspicious activity. If any irregularity is detected, the account may be temporarily locked pending investigation.

7 Privacy & Data Protection

Poko Casino treats the protection of members' personal data as its highest priority. Our full privacy policy is available separately. The key points are summarised below:

• Your personal information will never be sold to any third party
• Your information will only be used for service delivery, verification, and legal compliance
• All data is secured with SSL encryption
• You have the right to request that your information be updated or deleted
• You will be separately notified regarding cookie usage

For more details, visit our Privacy Policy page.

8 Responsible Gaming Policy

Poko Casino believes gaming should be fun, not a source of addiction. We care about the mental wellbeing and financial health of all our members, which is why we offer the following responsible gaming tools:

• Option to set daily, weekly, or monthly deposit limits
• Self-exclusion — the option to close your account for a set period of time
• Betting history and loss tracking tools
• Referral information for professional support if needed

Account registration is strictly prohibited for anyone under 18. Parents and guardians are encouraged to use parental controls to prevent minors from accessing this platform.

For more information, see: Responsible Gaming।

9 Account Suspension & Closure Policy

Poko Casino may temporarily suspend or permanently close a member's account under the following circumstances:

• For violation of the terms and conditions
• If fraudulent or suspicious activity is detected
• If it is proven that you registered using false information
• Upon order from a court or regulatory authority
• Due to prolonged inactivity (12 months)

Members may close their account at any time. You will have the opportunity to withdraw your available balance before closure, unless an investigation is ongoing.

10 Changes to Terms & Contact

Poko Casino reserves the right to change, amend, or update these Terms & Conditions at any time. For significant changes:

• Advance notice will be sent to members' registered email addresses
• The date of the latest update will be displayed on the website
• If you do not agree to the updated terms, you will have the option to close your account
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated terms

For any questions or complaints, please contact our support team:

• Email: support@pokocasino.app
• Live Chat: Available 24/7 on the website
• FAQ: Our FAQ Page View

These Terms & Conditions have been prepared for Bangladeshi users and apply accordingly. Any disputes will be resolved through international arbitration.